tag:status.lifx.com,2005:/historyLIFX Status - Incident History2024-03-28T23:50:57+11:00LIFXtag:status.lifx.com,2005:Incident/166296662023-03-25T02:19:00+11:002023-03-25T02:19:01+11:00LIFX Api increased rate of errors<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>02:19</var> AEDT</small><br><strong>Resolved</strong> - The issues with our system have been resolved.<br /><br />-- Thomas, LIFX Cloud Team</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>22:08</var> AEDT</small><br><strong>Monitoring</strong> - Our system is recovering. The issue appears to be with an upstream provider. We will be monitoring the situation to ensure that service remains stable.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>22:01</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating an increased rate of API errors. Customers using assistants such as Google Home or Alexa may have issues when trying to change their lights. We will communicate again shortly when we have more information. <br /><br />--Thomas, LIFX Cloud team</p>tag:status.lifx.com,2005:Incident/97635102022-04-12T16:39:57+10:002022-04-12T16:39:57+10:00Degraded performance of API and integrations<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>16:39</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>11:22</var> AEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>10:59</var> AEST</small><br><strong>Investigating</strong> - During a routine maintenance operation, the load on our system has unexpectedly increased. This may cause degraded performance with integrations and access to our API. Our engineers are investigating the cause.</p>tag:status.lifx.com,2005:Incident/93854042022-02-23T13:30:18+11:002022-02-23T13:30:19+11:00Degraded experience<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>13:30</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>12:22</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>12:04</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that could cause customers to have problems with scheduling, integrations and logging in. We will provide more information as it comes to light.</p>tag:status.lifx.com,2005:Incident/87865122021-12-08T12:30:36+11:002021-12-08T12:30:37+11:00Increased errors with Alexa Integration<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>12:30</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>09:06</var> AEDT</small><br><strong>Monitoring</strong> - Due to problems with an upstream provider, users may experience some issues when controlling their devices using Amazon Alexa. We are monitoring the problem and will post any updates as they become available.<br />-- Thomas, LIFX Cloud Team.</p>tag:status.lifx.com,2005:Incident/80986372021-09-28T16:10:51+10:002021-09-28T16:10:52+10:00Schedules are not currently executing<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>16:10</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>15:43</var> AEST</small><br><strong>Monitoring</strong> - A fix has been implemented. Schedules are now executing as expected. We are monitoring the situation.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>15:09</var> AEST</small><br><strong>Investigating</strong> - We are currently experiencing issues with our scheduling system. If you have any schedules enabled, they may not execute at this time. The team is currently investigating the cause.</p>tag:status.lifx.com,2005:Incident/80608572021-09-23T16:30:32+10:002021-09-23T16:30:33+10:00Issue with Alexa Integration<p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>16:30</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>15:38</var> AEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>15:27</var> AEST</small><br><strong>Investigating</strong> - We are currently investigating an issue with our Alexa integration.</p>tag:status.lifx.com,2005:Incident/60620152021-01-20T09:54:57+11:002021-01-20T09:54:58+11:00Elevated API Errors<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>09:54</var> AEDT</small><br><strong>Resolved</strong> - An upstream service provider was experiencing intermittent connectivity issues, and has since resolved the problem. After monitoring the situation, there will be no further disruption related to this issue.<br /><br />--Thomas, LIFX Cloud Team</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>06:44</var> AEDT</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p>tag:status.lifx.com,2005:Incident/47363902020-07-30T10:57:41+10:002020-07-30T10:57:41+10:00Elevated Cloud Errors<p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>10:57</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>06:49</var> AEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we're monitoring the service.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>06:46</var> AEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is rolling out.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>06:40</var> AEST</small><br><strong>Investigating</strong> - We are currently investigating elevated error rates for cloud operations</p>tag:status.lifx.com,2005:Incident/37930002020-03-28T08:42:21+11:002020-03-28T08:42:21+11:00Nest integration issues<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>08:42</var> AEDT</small><br><strong>Resolved</strong> - Our monitoring is showing that this service is now operating normally. We will continue to follow any updates from our upstream provider.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>07:39</var> AEDT</small><br><strong>Monitoring</strong> - Google's Nest service is currently showing an outage for a number of services, which may cause some issues when trying to use the LIFX/Nest integration. <br /><br />We will be monitoring the situation, and we will provide updates when available.<br /><br />--Thomas</p>tag:status.lifx.com,2005:Incident/33752122019-12-31T18:37:02+11:002019-12-31T18:37:03+11:00Incident affecting some LIFX Cloud functions<p><small>Dec <var data-var='date'>31</var>, <var data-var='time'>18:37</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>31</var>, <var data-var='time'>18:30</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we're monitoring the results.</p><p><small>Dec <var data-var='date'>31</var>, <var data-var='time'>17:44</var> AEDT</small><br><strong>Investigating</strong> - We are investigating an issue affecting some cloud functionality, notably device onboarding. Device control over the API remains unaffected.</p>tag:status.lifx.com,2005:Incident/32030112019-11-12T06:40:47+11:002019-11-12T06:40:47+11:00Nest integration disruption<p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>06:40</var> AEDT</small><br><strong>Resolved</strong> - All integrations with Nest are working correctly. The cause of the outage was an issue with one of our upstream providers.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>21:48</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating an outage with our integration with the Works with Nest API. Customers may not be able to use this service during this disruption. <br /><br />We are currently investigating the source of the outage, and we have contacted our upstream provider for further information.<br /><br />-- Thomas</p>tag:status.lifx.com,2005:Incident/29816322019-09-10T14:15:56+10:002019-09-10T14:15:56+10:00Certificate for non-SNI clients expired<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>14:15</var> AEST</small><br><strong>Resolved</strong> - We have corrected the issue in our certificate renewal system, and have updated the affected certificates. This issue is now resolved; clients not using SNI will now be able to connect. <br /><br />--Thomas</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>10:54</var> AEST</small><br><strong>Identified</strong> - The certificate we present to non SNI enabled TLS clients has expired. If you use a client that does not support SNI your requests to the LIFX HTTP API will fail. This is due to a bug in our certificate renewal system that we are working to patch as soon as possible.<br /><br />In the mean time you can work around this issue by using a client that supports SNI.<br /><br />- Dan</p>tag:status.lifx.com,2005:Incident/29564772019-09-04T17:09:23+10:002019-09-04T17:09:23+10:00Support forms not creating tickets<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>17:09</var> AEST</small><br><strong>Resolved</strong> - This issue is resolved. Users can now use the express support pages again. As always users can always email support@lifx.com directly if they choose.<br /><br />- Dan</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>15:42</var> AEST</small><br><strong>Identified</strong> - We are currently working on fixing an issue with our support site that prevents tickets from being created when using our express support options. Users who wish to contact support during this time should email support@lifx.com.<br /><br />- Dan</p>tag:status.lifx.com,2005:Incident/28156112019-08-06T11:09:51+10:002019-08-06T11:09:52+10:00LIFX Cloud Maintenance<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>11:09</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has completed.<br /><br />- Stephen</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>10:30</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>16:10</var> AEST</small><br><strong>Scheduled</strong> - We will be performing some routine maintenance on our database. Although we do not expect any impact, the LIFX cloud may be unavailable for a short period of time.<br /><br />- Stephen</p>tag:status.lifx.com,2005:Incident/27780002019-07-29T14:07:00+10:002019-07-29T14:07:00+10:00Elevated API Errors<p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>14:07</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />Stephen.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>11:05</var> AEST</small><br><strong>Monitoring</strong> - We have identified the source of the issue, and applied a fix. Error rates have recovered and we will continue to monitor the situation.<br /><br />- Dan</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>10:33</var> AEST</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.<br /><br />- Dan</p>tag:status.lifx.com,2005:Incident/26699452019-07-09T09:54:39+10:002019-07-09T09:54:39+10:00API docs not displaying correctly<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>09:54</var> AEST</small><br><strong>Resolved</strong> - Our documentation host has fixed the issue and our API docs are rendering correctly again.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>11:41</var> AEST</small><br><strong>Identified</strong> - We've identified an issue with the display of our API docs. We're working with our documentation host on getting the issue fixed.</p>tag:status.lifx.com,2005:Incident/25891102019-06-23T02:49:55+10:002019-06-23T02:49:55+10:00Nest Integration Issues<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>02:49</var> AEST</small><br><strong>Resolved</strong> - The issues with our Nest Integration have been resolved.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>02:12</var> AEST</small><br><strong>Monitoring</strong> - The Nest integration is showing signs of recovery. Our engineers are monitoring the situation to ensure it remains stable.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>01:10</var> AEST</small><br><strong>Identified</strong> - Our engineers have identified an issue that is impacting our Nest Integration and are currently working on fixing it.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>00:55</var> AEST</small><br><strong>Investigating</strong> - Our engineers are currently seeing elevated error rates on our Nest integration and are investigating.</p>tag:status.lifx.com,2005:Incident/24955942019-06-05T15:21:42+10:002019-06-17T09:43:05+10:00Nest Integration infrastructure changes<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>15:21</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>15:06</var> AEST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>15:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>10:13</var> AEST</small><br><strong>Scheduled</strong> - We will be performing some routine maintenance on our Nest integration endpoints, which may result in minor disruption for up to 20 minutes. During this time, devices may not respond to events from Nest.<br />We apologise for any inconvenience. <br /><br />- Thomas</p>tag:status.lifx.com,2005:Incident/24838342019-06-03T10:57:47+10:002019-06-03T10:57:47+10:00LIFX Cloud Issues<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>10:57</var> AEST</small><br><strong>Resolved</strong> - Error rates have stayed under the normal rates since the monitoring period started. We now consider this incident to be resolved. Thank you for your patience while we worked to resolve this issue.<br /><br />- Dan</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>09:46</var> AEST</small><br><strong>Monitoring</strong> - We are seeing error rates reduce and our systems appear to be recovering. We will monitor our systems for a while to confirm that things are as we expect. Thank you for your patience during this outage.<br /><br />- Dan</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>09:03</var> AEST</small><br><strong>Update</strong> - We are continuing to work on this issue. The LIFX Cloud is still experiencing a critical outage, but may be working intermittently for some users.<br /><br />- Dan</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>08:04</var> AEST</small><br><strong>Update</strong> - We are still working on getting the LIFX Cloud back online. In the mean time you should still be able to control your lights on your Wifi using the LIFX App.<br /><br />- Dan</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>07:02</var> AEST</small><br><strong>Update</strong> - We are working with an upstream provider to resolve networking issues that are currently causing a complete outage to the LIFX Cloud.<br /><br />- Dan</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>06:03</var> AEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>04:56</var> AEST</small><br><strong>Identified</strong> - We have identified an issue that is impacting our the LIFX Cloud and are currently working on fixing it.<br /><br />- Dan</p>tag:status.lifx.com,2005:Incident/24074702019-05-16T16:16:36+10:002019-05-16T16:16:36+10:00Elevated API Errors<p><small>May <var data-var='date'>16</var>, <var data-var='time'>16:16</var> AEST</small><br><strong>Resolved</strong> - This incident is now resolved.<br /><br />Dan</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>15:25</var> AEST</small><br><strong>Monitoring</strong> - The issue appears to have resolved and error rates are returning to normal. We are still waiting for confirmation from our provider that the issue has been resolved. LIFX Engineers continue to monitor the situation.<br /><br />Dan</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>14:32</var> AEST</small><br><strong>Identified</strong> - We have identified an issue with an upstream provider and are working with them towards a solution.<br /><br />Stephen.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>14:09</var> AEST</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.<br /><br />Stephen</p>tag:status.lifx.com,2005:Incident/23741762019-05-07T14:49:31+10:002019-05-07T14:49:31+10:00Incident affecting LIFX Cloud<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>14:49</var> AEST</small><br><strong>Resolved</strong> - All cloud operations have returned to normal.</p><p><small>May <var data-var='date'> 7</var>, <var data-var='time'>14:28</var> AEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we're monitoring services returning to normal.</p><p><small>May <var data-var='date'> 7</var>, <var data-var='time'>14:20</var> AEST</small><br><strong>Identified</strong> - The issue has been identified and we're working on a fix.</p><p><small>May <var data-var='date'> 7</var>, <var data-var='time'>13:54</var> AEST</small><br><strong>Investigating</strong> - We're investigating an issue affecting all LIFX cloud functionality.</p>tag:status.lifx.com,2005:Incident/22926722019-03-28T17:12:51+11:002019-03-28T17:12:51+11:00Cloud Instability<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>17:12</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>16:01</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we're monitoring our services.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>15:51</var> AEDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>14:08</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that is affecting cloud connectivity.</p>tag:status.lifx.com,2005:Incident/22457462019-03-07T18:35:14+11:002019-03-07T18:35:14+11:00Nest Integration Issues<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>18:35</var> AEDT</small><br><strong>Resolved</strong> - The issues with our Nest Integration have been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:43</var> AEDT</small><br><strong>Identified</strong> - Our engineers have identified an issue that is impacting our Nest Integration and are currently working on fixing it.</p>tag:status.lifx.com,2005:Incident/21884392019-02-04T09:03:34+11:002019-02-04T09:03:34+11:00Nest integration experiencing issues<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>09:03</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>09:03</var> AEDT</small><br><strong>Investigating</strong> - The issues with our Nest Integration have been resolved.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>08:42</var> AEDT</small><br><strong>Monitoring</strong> - The Nest integration is showing signs of recovery. Our engineers are monitoring the situation to ensure it remains stable.<br /><br />Stephen.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>07:33</var> AEDT</small><br><strong>Identified</strong> - Engineers have identified the upstream service causing the problem and are working with our partners to resolve the issue<br /><br />Stephen.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>06:43</var> AEDT</small><br><strong>Investigating</strong> - Hi,<br /><br />Our integration with Nest is experiencing problems, engineers are currently working to resolve the issue.<br /><br />Stephen.</p>tag:status.lifx.com,2005:Incident/21386622019-01-10T13:49:39+11:002019-01-10T13:49:39+11:00Control via Google Assistant Failing<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>13:49</var> AEDT</small><br><strong>Resolved</strong> - This incident is now resolved<br /><br />- Kevin</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>13:49</var> AEDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>13:10</var> AEDT</small><br><strong>Monitoring</strong> - We are monitoring the recovery of this service.<br /><br />- Kevin</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>11:35</var> AEDT</small><br><strong>Update</strong> - We are continuing to work with our partner to resolve this issue.<br /><br />- Kevin</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>09:52</var> AEDT</small><br><strong>Identified</strong> - We have identified the fault and are reaching out to our partners to attempt to resolve the issue together.<br /><br />Currently 25% of users will be unable to control their LIFX devices using the Google Assistant.<br /><br />- Dan</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>09:29</var> AEDT</small><br><strong>Investigating</strong> - We are investigating an issue preventing some users from controlling their lights using the Google Assistant.<br /><br />- Dan</p>