This issue is resolved. Users can now use the express support pages again. As always users can always email email@example.com directly if they choose.
Posted 13 days ago. Sep 04, 2019 - 17:09 AEST
We are currently working on fixing an issue with our support site that prevents tickets from being created when using our express support options. Users who wish to contact support during this time should email firstname.lastname@example.org.